Privacy Policy


Welcome! This Privacy Policy governs how WonderVet Pty Ltd (‘we’, ‘our’, or ‘us’) handles your personal information while you’re using our website https://wondervet.com.au (the ‘Site’) and the WonderVet online services and mobile app (collectively with the Site, ‘WonderVet’ or the ‘Services’). Your privacy is of paramount importance to us, and we commit ourselves to protecting your personal information and keeping it private and secure. We collect only essential information to provide you with top-tier online services. If you have any queries, feel free to contact us at [email protected].

Acceptance of This Policy

By visiting WonderVet, creating an account, or providing us with any personal information, you consent to the terms and conditions of this Privacy Policy. If any part of this Privacy Policy is not acceptable to you, we will be unable to provide the Services to you. In that case, you should cease accessing the Services and delete your account.

This Privacy Policy is incorporated into and subject to our Terms & Conditions. By using the Website, you agree, without limitation or qualification, to be bound by this Privacy Policy.

For Pet Parents

The ‘For Pet Parents’ section is an easy-to-understand guide to help you understand our Privacy Policy. This section doesn’t replace the full policy, and you should understand that by accepting this agreement, you are accepting our full Privacy Policy.

By using our Site or mobile app, or logging into your account, you consent to us collecting information according to this policy.
The information we collect includes your name, email address, IP address, password, and any other information you provide.
We strive to protect this information and use it only to make the Services available to you.
We collaborate with third-party service providers, like Facebook and Stripe Payments, to simplify your WonderVet experience. If you use a third-party service through WonderVet, you are also consenting to their privacy policies, so ensure you read those policies too.
Cookies are identifiers we may place on your computing device to identify you when you access the Services. Accepting cookies can enhance your Service experience.
We do not sell, rent, or trade any information you provide us or share any of your information with any third parties, except:

When legally necessary; or
To safeguard our users.
We will take all reasonable precautions to protect your information, but you must also protect your username and password.
We may change parts of this policy occasionally, so it’s essential to review it regularly. If we make significant changes, we will make every effort to notify you.
Information We Collect and Why

We collect, store, and process various types of information when you visit or use WonderVet to provide high-quality services and confirm your identity.

As as Visitor

We may collect anonymous information about visitors to the Services, such as device-related information (e.g., device, browser, and IP address) and server log information (e.g., date and time of your visit and pages visited). We use this information to better understand our visitors and enhance your experience on WonderVet.

As as User

When you sign up for a user account, we collect personal information such as your first and last name, email address, password, phone number, and address. We use this information to enable you to schedule appointments and utilise the Services. If you contact us for technical support, we may collect additional information.

Third-Party Services

We utilise third-party services to maintain WonderVet. If you authorise us to connect with these Third-Party Services, you allow us to collect certain personal information that the Third-Party Services make available to us.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected]. If you have any complaints or concerns about the way your data has been processed, we would appreciate the chance to deal with your concerns before you approach a supervisory authority, so please contact us in the first instance. If you are not satisfied with our response, you have the right to lodge a complaint with the supervisory authority.

Governing Law

This Privacy Policy and the privacy practices of WonderVet will be subject exclusively to the laws of the American legislation and the state of California. By using WonderVet, you hereby consent to the exclusive jurisdiction of the courts in California for all disputes arising out of or relating to the use of WonderVet.

By using WonderVet, you consent to our privacy practices and procedures outlined in this Privacy Policy.

User Agreement

This Privacy Policy is incorporated into and is subject to the WonderVet User Agreement. By using WonderVet and its Services, you expressly accept and agree to be bound and abide by this Privacy Policy and consent to the collection, use, and storage of your information by us as outlined in this Privacy Policy.

Data Retention

We will retain your personal data for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. Afterwards, we will delete it. Backup copies of deleted data may exist for some time after deletion for legal or regulatory purposes and will be handled in compliance with applicable laws and regulations.

In case of a merger, sale, or bankruptcy
If WonderVet is involved in a merger, acquisition, asset sale, bankruptcy, reorganization or liquidation, your personal information may be transferred as part of that transaction. We will notify you if such a transfer occurs, and the Privacy Policy of the new entity would govern your personal information.

Thank you for taking the time to understand our Privacy Policy. Please contact us if you have any questions.


We value your trust in providing us with your personal information, and we are committed to using it wisely. Our business may change from time to time, and as a result, it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time. However, if we make any material changes to our Privacy Policy, we will notify you and seek your consent where required by law.

Thank you for taking the time to understand our Privacy Policy. Please contact us if you have any questions.